Here is an article I came again across with. Question is "can you get good old fashioned service" nowadays? I say you can, but it is rare. We must remember that in many cases a great service must be earned, good should be a standard. Just think about it for a second.
If you are in customer service situation, on or off work. Yep, off work also as you might need to cooperate, give & take with neighbors, friends, school mom/dads etc. It is standard that you are - or should be - polight. When someone for example asks for a ride that is a bit of extra hassle for you, do you make up a laim excuse or is the other party nice/enjoyable or in a good give&take position that you are happy to go for the extra mile.
In some situations you might get the extra little bit by being angry and demanding customer, but do you think it builds up a long relationship that serves you the great service next time?
http://www.taloussanomat.fi/markkinointi/2013/01/25/palvelusta-tuli-simputusta/20131247/135?rss=13
Palvelua kiitos - it's not all about the price...!
These were served on the table - and price was good. Bookstore cafe "Cookbook" at Tartu, 2nd floor of the Tasku shopping centre across the road from Kaubamaja. Fabulous cakes & coffee!
If you are in customer service situation, on or off work. Yep, off work also as you might need to cooperate, give & take with neighbors, friends, school mom/dads etc. It is standard that you are - or should be - polight. When someone for example asks for a ride that is a bit of extra hassle for you, do you make up a laim excuse or is the other party nice/enjoyable or in a good give&take position that you are happy to go for the extra mile.
In some situations you might get the extra little bit by being angry and demanding customer, but do you think it builds up a long relationship that serves you the great service next time?
http://www.taloussanomat.fi/markkinointi/2013/01/25/palvelusta-tuli-simputusta/20131247/135?rss=13
Palvelua kiitos - it's not all about the price...!
